FAQs
Frequently Asked Questions (FAQs) - MoxiMall
How can I contact MoxiMall?
You can reach our MoxiMall customer service team by emailing us at info@moximall.co. We are here to help with any inquiries regarding your order, our products, or general information.
Do you ship worldwide?
Yes, we offer worldwide shipping on all orders. No matter where you're located, you can enjoy our trending digital products delivered right to your door.
Where do you ship from?
We ship directly from our warehouse in Hong Kong to ensure you receive the latest tech gadgets and innovative digital products as quickly as possible.
Can I change or cancel my order?
We strive to process orders swiftly, so if you need to make changes or cancel an order, please do so within 12 hours of placing your order. After this period, all requests will be denied, but you can still return the product for a full refund after receiving it.
What payment methods do you accept?
At MoxiMall, we accept all major credit cards including VISA, Mastercard, AMEX, and also PayPal for a secure and convenient checkout process.
When will my order be processed?
All orders are processed and shipped from our warehouse between Monday and Friday. Please allow 1-3 business days for order processing, with an additional day for shipping. Please note that orders placed during holidays or sale seasons may take slightly longer to process.
How long will it take to receive my order?
Due to high demand for our popular digital products, delivery times can range from 2-4 weeks. Rest assured, we work hard to get your order to you as quickly as possible.
What if I don't receive my order?
If your order hasn’t arrived within 30 days of shipment, you are eligible for a full refund. Please contact our customer service team at info@moximall.co if this occurs.
Will I be charged with customs and taxes?
All prices displayed on our site are tax-free in British Pounds, meaning you may be subject to import taxes, duties, and customs fees once your order arrives in your country. These fees are determined by your local customs office and are the buyer’s responsibility. Unfortunately, we cannot cover or estimate these additional charges, and we are not responsible for customs delays.
For more information on import taxes or customs duties, please contact your local customs office.